Symbiotix Education Ltd. (We/Us)

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions (the Terms) on which we provide the training services (the Services) listed on our website (the Site) to you.

These Terms will apply to any contract between us for the provision of Services to you (the Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Services from our Site. By completing your online booking form/registration for a course and making a payment or completing a sponsorship form, you or your organisation agree to our terms and conditions.

Our Services are only provided to healthcare professionals and businesses and not to consumers. Accordingly, as part of these Terms, you represent, warrant and undertake that you are entering into this Contract in the course of and for the purpose of your profession or business and not as a consumer.

We amend these Terms from time to time as set out in clause 10.1. Every time you wish to make an order, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated in October 2023.

1. Our Agreement
   1. Our Site pages will guide you through the steps you need to take to place an order with us. Our online order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page before submitting your order.
   2. Your order constitutes an offer by you to purchase our Services in accordance with these Terms. After you place an order, you will receive an email from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted.
   3. Your order will only be deemed to be accepted when we send you an email confirming that your order has been accepted (Order Acceptance Email). The Contract between us will only be formed when we send you the Order Acceptance Email.
   4. These Terms together with any Service Level Agreement between you and us constitute the entire agreement between us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these Terms. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on any statement in this Contract. In the event of any conflict between a Service Level Agreement and these Terms, these Terms shall prevail.
   5. Any descriptions or illustrations of the Services contained in our catalogues or on our Sites are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.
   6. These Terms apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
   7. Any quotation given by us shall not constitute an offer, and is only valid for the period stated or, if no period is stated, 20 business days from the date of issue.
2. Supply of Services – General
   1. We shall provide the Services using reasonable care and skill.
   2. We have the right to make any changes to the Services which are necessary to comply with any applicable law, regulatory or safety requirement, or which do not materially affect the nature or quality of the Services, and we shall notify you in any such event.
   3. We shall use reasonable endeavours to meet any performance dates for the Services as set out on our Site, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.
3. Classroom Courses and Training
   1. General
      This section 3.1 applies to all delegates. If you are a corporate client or an agency you are responsible for ensuring that all of your delegates are aware of and comply with these rules.
      1. To ensure that classroom courses are effective and are not interrupted, we operate a strict ‘shut door policy’ for our training courses and late arrivals will not be rescheduled or refunded. Please ensure you plan your journey well in advance. Cut off times for training courses is half an hour after the start of the course. For example, if the training course has a start time of 9:00am, delegates will not be permitted to participate in the courses after 09:30am.
      2. Delegates must attend and participate fully throughout the entire content of the course to obtain a certificate, no refunds will be provided for candidates who do not participate fully.
      3. Certificates for completion of a course (in either electronic or paper format) will only be provided to delegates once full payment has been received for such course.
      4. We reserve the right to cancel any course and in such cases any fees already paid will be refunded in full, unless such cancellation is necessary due to a Force Majeure Event (cancellation and refund section) or due to any act or omission by you.
      5. Whilst every attempt will be made to hold fees at the levels advertised, we reserve the right to change fees from time to time without prior notice. The changes will not affect any order you have already placed.
      6. Any sound or video recording by delegates during classroom courses is strictly prohibited. Any delegates who are caught recording a classroom course will be asked to delete the recording pursuant to clause 3.3.g and may be asked to leave the course. At our sole discretion, you may not receive a refund in respect of delegates who breach this clause and do not complete the course.
      7. We advise that any delegate attending Symbiotix Education training courses whilst pregnant, has acquired sufficient clearance from their GP. If a delegate is not able to complete the training course due to physical restrictions, the delegate will not receive their training certificate and you will not receive a refund in respect of such delegate.
      8. In order to protect the welfare of the staff of Symbiotix Education Limited, we have a zero-tolerance approach to any forms of aggression or disruption. Any delegates who disrupt the class or are rude or abusive to any staff will be asked to leave the training course and you will not be refunded for such course.
      9. All delegates who attend Symbiotix Education training courses (which are delivered in English) need to have sufficient knowledge and understanding of the English language in order to receive a certificate of attendance. No refunds will be provided if a delegate is found to not have an adequate understanding of the English language and cannot complete a course.
      10. All delegates who attend Symbiotix Education IV training courses must have relevant healthcare experience. No refunds will be provided if a delegate is unable to complete the training due to insufficient experience.
   2. Individual Delegates
      This clause 2.2 applies to all individual delegates who have made a booking directly through our Site, in connection with their business or profession.
      1. All training bookings must be made either online via our Site, or by prior arrangement with Symbiotix Education.
      2. For cancellations and refunds, please see the Cancellation and Refund section.
      3. You will be allowed to rebook your course once free of charge, provided you have given us notice as prescribed in the Cancellation and Refund section and the reschedule has been confirmed by us. Should you need to rebook more than once, you will need to pay again for the rebooked place.
      4. Name changes are not permitted on any training course. If you need to change the name you will be required to cancel the course in accordance with these terms and make a new order.
   3. Corporate Customers and In-house Training
      This clause 3.3 applies to you if you are a corporate customer and have booked on behalf of delegates, whether on public courses or private ‘in-house’ courses. Where we refer to in-house courses or training we are referring to courses which are booked for you exclusively and are provided only to your employees or delegates.
      1. You are responsible for your employees and all obligations under these Terms, including but without limitation payment for Services. You shall use all reasonable endeavours to procure that any employees booked on training courses attend such courses. You are responsible for your employees’ compliance with these Terms.
      2. Invoices are raised when the training course is booked and confirmed. These invoices must be settled within 10 working days of the date of the invoice date regardless of when the training courses take place (unless otherwise agreed in writing between us).
      3. Due to unforeseen circumstances, we may need to cancel booked courses, in such cases we offer the replacement future booking as per our cancellation and refund policy. We do not provide any kind of compensation packages for courses that do not proceed.
      4. Where you are booking an in-house course, the price quoted is the price that will be invoiced regardless of the number of delegates placed on the course are fewer than agreed. We do not offer discounts for our in-house courses for fewer delegates attending.
      5. We reserve the right to invoice an additional amount for courses where the agreed maximum number has been exceeded, unless agreed upon prior to the course date.
      6. Cancellations for in-house training courses are as per Cancellation and Refund Policy, otherwise payment will be charged in full. At their discretion, the course administrator may consider the request for postponement of a training course under exceptional circumstances.
      7. Any sound or video recording by delegates during classroom courses is strictly prohibited. Any delegates who are observed recording a classroom course will be asked to delete the recording and will be asked to leave the course. You will not be entitled to a refund in respect of any delegates who breach this clause and are not able to complete their training as a result.
      8. Delegates must attend and participate fully throughout the entire content of the course to obtain a certificate. Certificates for completion of a course (in either electronic or paper format) will only be provided once full payment has been received for that course.
      9. For the certificate to be awarded, the delegate must display a good level of understanding of the subject and be able to communicate well in English. The trainer has the right to refuse certification if in their opinion either an understanding of either subject matter or the use of English is deemed below the required standard.
4. Fees And Payment
   1. 1. The price for Services will be as set out in the invoice, or if no price is specified on the invoice, the price quoted on our Site at the time you submit your order.
      2. All prices for the Services shall be inclusive of VAT unless otherwise indicated.
      3. Payment for our Services is due as follows:
         1. for individual delegates who have booked directly via our Site, at the time of booking, using a credit or debit card; or via bank transfer to our bank account.
         2. for corporate customers booking on behalf of delegates, within 10 working days of the date of the invoice, in full and in cleared funds to the bank account set out on the invoice.
      4. Without prejudice to any other right or remedy that we may have, if you fail to pay us on the due date:
         1. you shall pay interest on the overdue amount at the rate of 4% per annum above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. You shall pay the interest together with the overdue amount; and
         2. we may suspend all Services or delivery of Goods until payment has been made in full.
      5. All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
      6. We reserve the right to increase the charges for the Services prior to announcing new dates for each Service.

5. Cancellation and Refund terms and conditions

1. 1. 1. Course Fees and Payment Details for Individual Delegates
         1. Full payment of fees must be received prior to the commencement of the course/event. Your place cannot be guaranteed until a completed booking form and full payment has been received.
         2. Fees can be paid by bank transfer using online banking transfer. Our account details can be found when completing the booking details for the course/event. Payment reference must state your HCPC professional registration number, e.g., RA123456.
      2. Course Fees and Payment Details for Sponsoring Organizations
         1. If your organisation is paying your fees and would prefer to be invoiced, please submit full details on the sponsor form and a reference/PO number if available. Payment by invoice is only available to Hospital Trusts/Organisations. Payment is required within 10 working days of the date of receiving the invoice.
      3. Cancellation by Us

         1. Symbiotix Education reserves the right to reschedule, cancel or change the location of a course/event. Reasons for this may be, but not restricted to low enrolment numbers, venue availability, weather warnings and teacher availability.

         2. If we cancel a course/event, we shall arrange an alternative course date or offer a full refund of the course/event fee.

         3. We will not be liable for any losses (including, but not limited to, travel and accommodation costs) arising because of any modification or cancellation of a course/event as set out above beyond the cost of the event fee.

         4. We reserve the right to:

         1. 1. Amend or cancel courses/events.
            2. Change the location of courses/events.

      4. Cancellation by You

         If you wish to cancel your place at a course/event your request should be made in writing via email direct to Symbiotix Education, info@symbiotixeducation.co.uk .

1. 1. 1. 1. Refunds will be sent via BACS to the account the payment was made from and can take up to 30 days to process from the date of the refund being agreed.
         2. If you are unable to attend, you may be able to transfer your place to another course run or to someone else at no extra cost. Please contact us at the earliest opportunity to discuss if you can do so.
         3. In the event that we agree on a refund, the monies will be sent via BACS to the account the payment was made from. While we will endeavour to process refunds as quickly as possible,  due to factors that are out of our control, reimbursements can take up to three weeks from the date of agreement.

5. Non-Attendance

1. 1. 1. 1. Non-attendance due to illness or for personal or professional reasons does not provide the right to refunds or a course/event transfer.
         2. However, in such an event, we will consider all the circumstances and take such action that we consider to be fair and reasonable providing that:
            1. We receive notice in advance. 
            2. You can produce, on request, a valid medical certificate stating you are unfit to attend.
         3. Please note that if alternative options are offered there may be additional administrative or fee charges.
         4. Delegates who fail to attend a course/event on the date booked without giving notice of non-attendance or who give notice after the course has started are not eligible for a refund or transfer to another course regardless of the reason for the non-attendance.

6. Deferring Your Place

1. 1. 1. 1. Participants wishing to defer their place on a course or to transfer to another course, must make all requests in writing via email direct to Symbiotix Education, info@symbiotixeducation.co.uk stating the course title and date you have booked, and the new course details you wish to transfer to.
         2. All requests will be considered and agreed at our discretion.

 7. Travel

Please ensure that your place is confirmed, and the event is running before you make any travel arrangements. We do not offer refunds for travel or accommodation costs as stipulated in the ‘Cancellation by Us’ section above.

8. Certificates

1. 1. 1. 1. On completion of a course/event, we may provide you with a certificate of attendance. The name given on the booking form will be the one that appears on the certificate. It is not feasible to examine and grade your ability of work or depth of knowledge, therefore the certificate of attendance is not a qualification.
         2. Attendance certificates will be sent electronically via email within 20 working days of the course/event. If you have not received your certificate after 20 working days, please contact us via email.

9. Disabled Participants

We will make reasonable adjustments for participants with specific requirements. Please contact us before booking a place to discuss your requirements.

10. Participant Conduct

Participants are expected to conduct themselves in a professional manner and to recognise that other delegates also require support and assistance. If a delegate becomes persistently disruptive, we reserve the right to offer a verbal warning and, if this does not resolve the situation, we may, at our discretion, ask the delegate to leave the course/event.

6. Termination

1. 1. Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:
      1. the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), obtaining a moratorium, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
      2. the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or
      3. the other party’s financial position deteriorates so far as to reasonably justify the opinion that its ability to give effect to the terms of the Contract is in jeopardy.
   2. Without affecting any other right or remedy available to us, we may suspend the supply of Services or all further deliveries of Goods under the Contract or any contract between us if you fail to pay any amount due under the Contract on the due date for payment, you become subject to any of the events listed in 10.1, or we reasonably believe that you are about to become subject to any of them.
   3. On termination of the Contract:
      1. you shall immediately pay all outstanding invoices and interest, and we shall submit an invoice in respect for any Services or Goods not supplied, such invoice shall be payable by you immediately on receipt;
      2. you shall return any material or equipment provided by us, or any Goods which have not be fully paid for. If you fail to do so, we may enter your premises and take possession of them. Until they have been returned, you shall be solely responsible for their safe keeping and will not use them for any purpose not connected with this Contract.

4. Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

5. Any provision of the Contract that expressly or by implication is intended to have effect after termination shall continue in full force and effect.

7. Data Protection

Symbiotix Education collects information about all participants/students for various administrative, academic, security and health and safety reasons. By accepting the contract, the following terms are agreed to:

1. 1. I agree to Symbiotix Education processing my personal data, in accordance with the Data Protection Act 2018, whilst I am enrolled onto a course/event. I agree to the processing of such data for any purposes connected with my studies, for communicating to me information relating to my studies, security or my health and safety whilst attending a course/event, or for any other legitimate reason.
   2. Information on any booking form and other information held by Symbiotix Education will be sent to external agencies to enable them to carry out their statutory functions. These agencies include SCoR (the Society and College of Radiographers) – delegates on this course are advised to refer to Society of Radiographers Privacy Policy for further information.

We will not supply your details to any outside organisation for marketing purposes. The information supplied on this booking form will be retained, unless instructed otherwise on our course database and will be used for all legitimate purposes in connection with the administration and marketing of our course programmes.

8. Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights:

1. 1. in any documentation or materials provided as part of our Services; and
   2. in the Goods or any documentation or materials provided in connection with the Goods.
   3. in our Sites, and in the material published on it;

Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

We grant to you a licence to print off one copy, and download extracts, of any page(s) from our Sites for your personal use and you may draw the attention of others within your organisation to content posted on our Sites. You may not sub-license, assign or otherwise transfer any of the rights granted to you by us.

You must not modify the paper or digital copies of any materials you have or been provided, printed off, or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our Sites must always be acknowledged and any copies you make of material from our Sites.

You must not use any part of the content on our Sites or any of our documents or materials for commercial purposes without obtaining a licence to do so from us or our licensors. You may not make any copies of any Goods, or any content in any Goods, without obtaining our prior written consent.

If you print off, copy or download any part of our Sites or other materials in breach of this Contract, your right to use our Sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9. Limitation Of Liability

Nothing in these Terms shall limit or exclude our liability for:

1. 1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors;
   2. fraud or fraudulent misrepresentation;
   3. any other liability which cannot be limited or excluded by applicable law.

Subject to clause 9.1, we will under no circumstances whatever be liable to you, your delegates, employees or agents, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

1. 1. any loss of profits, loss of sales or business, or revenue;
   2. loss or corruption of data, information or software;
   3. loss of business opportunity, contracts or agreements;
   4. loss of anticipated savings;
   5. loss of or damage to goodwill; or
   6. any indirect or consequential loss.

Subject to clause 9.1, our total liability to you, your delegates, employees or agents, in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), misrepresentation, restitution, breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Goods or Services.

Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular but without limitation, we will not be responsible for ensuring that the Goods or Services are suitable for your purposes.

10. Force Majeure

1. 1. For the purposes of this Contract, (Force Majeure Event) means an event, circumstances or causes beyond our control including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, sanctions, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, extreme weather conditions or default of suppliers or subcontractors.
   2. We shall not be liable to you as a result of any delay or failure to perform our obligations under this Contract as a result of a Force Majeure Event.
   3. If the Force Majeure Event prevents us from providing any of the Services and/or Goods for more than 4 weeks, we shall, without limiting our other rights or remedies, have the right to terminate this Contract immediately by giving written notice to you.

11. Other Important Terms

1. 1. Our right to vary these terms. We reserve the right to vary these Terms from time to time. Please check the introduction to when these Terms were last updated.
   2. Assignment and other dealings. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
   3. Communication between us. Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or e-mail using the contact details set out on the invoice and on our [website]. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
   4. Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
   5. Third parties. This Contract is between you and us. No other person shall have any rights to enforce any of its terms.
   6. Governing law. This Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
   7. We both irrevocably agree that the English courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).