Introduction

At Symbiotix Education, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather from you when you use our website, mobile applications, products, or services (collectively referred to as “Services”). By accessing or using our Services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, and other contact details, when you voluntarily provide it to us while using our Services. This information is necessary for us to provide you with the requested services, respond to your enquiries, and personalize your experience.

2. Usage Information: We may collect non-personal information about how you interact with our Services, such as your IP address, browser type, operating system, device information, pages visited, and actions taken. This data is collected through cookies, log files, and similar technologies to improve our Services, enhance user experience, and analyze trends.

3. Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that help us recognize you and improve our Services. You can modify your browser settings to decline cookies, but this may limit certain functionalities of our Services.

How We Use Your Information

1. Provide and Improve Services: We use the information we collect to deliver the requested Services, process transactions, personalize content, and improve user experience.

2. Communicate with You: We may use your contact information to respond to your inquiries, provide updates, and send relevant notifications about our Services.

3. Marketing and Promotions: With your consent, we may use your information to send promotional materials, newsletters, or other marketing communications. You can opt out of receiving such communications at any time.

4. Analytics and Insights: We analyze user behavior and trends to enhance our Services, optimize performance, and develop new features.

How We Share Your Information

1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our Services, such as hosting providers, payment processors, customer support, and analytics providers. These parties are contractually obligated to maintain the confidentiality and security of your information.

2. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests. We may also enforce our rights, protect the security and integrity of our Services, or investigate and prevent fraudulent or illegal activities.

3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide you with choices regarding your information.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, disclosure, or destruction. We use industry-standard security practices and regularly update our security measures to safeguard your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed.

Your Rights and Choices

1. Access and Correction: You have the right to access, correct, or update your personal information. You can review and modify your account settings or contact us to exercise these rights.

2. Opt-Out: You can opt out of receiving marketing communications from us by following the instructions provided in our emails or contacting us directly. However, you may still receive transactional or service-related communications.

3. Do Not Track: Our Services do not respond to “Do Not Track” signals. However, you can modify your browser settings to block cookies or alert you when cookies are being sent.

Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from individuals under 16 years of age. If you believe we have inadvertently collected such information, please contact us, and we will promptly delete it.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other means. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at info@symbiotixeducation.co.uk 

Conclusion

This Privacy Policy aims to provide transparency about how we collect, use, and protect your personal information. By using our Services, you agree to the terms outlined in this Privacy Policy. We value your privacy and are committed to ensuring the security of your information. If you wish us to delete the information stored about you on our system, please fill out the form below.